3 Data Trends for Leaders in Public Sector in 2021 and Beyond

There is a lot of hype around data. It is billed as a route to better citizen service, faster business decisions and overcoming enterprise silos. But it’s not that easy; every data decision is dependent on resolving the lack of trust, misalignment and data silos.

We look at the top 3 data trends defining data in the public sector in 2021.

So, the data or data trends you’re collecting needs to achieve your business goals, not simply local and tactical strategies that work at a department level. The Big Data Framework identifies a five-step approach to formulating a data strategy that supports business outcomes:

1) Define business objectives

2) Assess your current state

3) Identify your use cases

4) Formulate a roadmap

5) Embed through change management

By following these steps, you can drive enterprise stakeholder ownership and move data away from IT and into the business domain. But once you’ve done that, you need to support cultural change through data literacy.

By upskilling in these soft skills, you can lay the foundations for strategic alignment and stronger data analytics to drive value in the public sector

A change management plan supports strategic initiatives and should include:

It is the success or failure of change management that will make or break your data strategy; after all, it’s people who move ideas from paper to action. There’s no point in carefully outlining a technical strategy if it doesn’t take into account internal data maturity and ability to progress changes. So, make sure that your change management includes education, participation, support roles and channels for negotiation and agreement. Then, data can be shown to work for everyone, not just IT.

Enabling the efficient use of data is essential to improving citizen service; the more datasets that can be accessed, analysed and shared, the more evidential government decisions will be. To achieve this, data needs to be considered an integral part of strategy, moving away from IT and into the business. The OECD suggests that a data-driven public sector:

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